Contact us
Do not send passwords, one-time sign-in codes or card numbers. For a moment-related issue, include enough to identify it without forwarding unnecessary private content.
Delete your account
In the app: Profile → Settings → Delete account. Enter the confirmation word shown and confirm. If you cannot access the app, email contacts@getconte.app with the subject ‘Account deletion’ and your account email or personal code. We will verify ownership without asking for passwords or one-time codes.
Deletion covers your account, profile and associated content; see privacy for retention and exceptions. If you have Plus, cancel renewal separately in Apple settings.
Missing GEMs or Plus
Open GEMs and try ‘Restore subscription’ for Plus, or reopen the shop for pending purchases. Do not buy again to correct a missing credit. If the problem continues, tell us the product and time of the attempt without financial information. Daily 250-GEM credits follow Plus verification, once per day, resetting at midnight in Italy.
People, blocks and reports
Manage friends and blocked users under People. Use the profile or content menu to block or report. For urgent service issues, contact us with context. For a personal emergency, contact local emergency services.